Self-Service Portal
BDRSuite – An Overview
BDRSuite by Vembu, is a comprehensive and cost-effective backup and recovery software designed to protect data across diverse environments, including Virtual machines (VMware, Hyper-V, KVM) , Servers (Windows, Linux), Endpoints (Windows ,Linux ,Mac), Cloud (AWS, Azure), SaaS applications (Microsoft 365, Google Workspace), and Applications & Databases (Microsoft Exchange Server, SharePoint Server, SQL Server, MySQL, PostgreSQL, Oracle). Additionally, BDRSuite offers BDRCloud, a secure and scalable cloud backup and recovery solution.
Why is Self-Service Portal needed?
In the face of data loss or system disruptions, Managed Service Providers need a solution that allows their clients to regain access to critical data promptly. Self-Service Portal empowers clients to access and recover data independently.
Key Feature of Customer Self-Service Portal
- Role-based Access: Assign roles and access-level to your clients to monitor or initiate data recovery independently.
- Centralized Management: Clients can monitor and perform recovery of their data when needed from a centralized console.
- Self-service Login: MSPs can provide login to each client or tenant of their own isolated backup environment.
- Two-factor Authentication: Access to the Self-Service Portal is secured through authentication protocols, ensuring data privacy and integrity.
- Flexible Recovery Option: End-users can independently select the data they need to recover, tailoring the restoration process to their specific requirements.
- User-Friendly Interface: The intuitive interface ensures user-friendly experience for end-users, making their recovery process simple.
How to Enable Self-Service Access for Clients
- Login to BDRSuite Server Console.
- Create User: Navigate to Backup Server Tile -> Users page. Click on the ‘Add User’ button. Create a user account with username and password.
- Assign Entities: Now navigate to tenants and Add appropriate entities to the user under each of the selected entity types.
- Assign Role: Add user with either Read Only or Recovery Access privilege.
- Now the users added will have access to the BDRSuite’s Self-service Recovery UI.They can login with the username and password.
How to perform End-User Recovery
- Login to BDRSuite Server Console with the User Credentials.
- Navigate to Recovery tab.
- Click on restore corresponding to the backup job to restore the data.